PHR and SPHR Professional in Human Resources Certification Complete Review

Description: JAMES J. GALLUZZO III, SPHR, is a Human Resources strategic professional with nearly 25 years of experience. During his service in the United States Army, he found his professional calling in the human resources branch, the Adjutant General's Corps, and retired as Chief of Leadership Development for the 40,000 Army HR professionals around the world. Currently, he is Corporate HR Director for John Harris Body Shops, an automotive collision repair company with shops in South Carolina and Georgia. Introduction xi Part I PHR(r) 1 Chapter 1 Business Management 3 Required Knowledge 5 Mission, Vision, and Values 5 Types of Organizational Structures 6 Legislative and Regulatory Processes 8 Ethical and Professional Standards 10 Corporate Governance and Compliance 10 Business Elements 11 Products, Competition, and Culture 13 Technology to Support HR Activities 13 Qualitative and Quantitative Methods and Tools 14 Communication Skills and Strategies 14 Change Management Theory, Methods, and Application 15 Uncertainty and Unclear Situations 16 Risk Management Techniques 16 Exam Essentials 17 Responsibilities 17 Assess the General Business Environment 17 Communicate Values 20 Data Analysis and Organizational Strategy 25 Exam Essentials 25 Summary 25 Review Questions 27 Chapter 2 Talent Planning and Acquisition (PHR(r) Only) 29 Required Knowledge 31 Talent Planning Activities and Concepts 31 Hiring Talent 35 Retaining Talent 37 Integrating and Onboarding Talent 38 Assessing the Effectiveness of Talent Planning and Acquisition 41 Exam Essentials 44 Responsibilities 45 Federal Laws and Organizational Policies 45 Sourcing Methods and Techniques 47 Talent Acquisition Life Cycle 48 Exam Essentials 48 Summary 49 Review Questions 50 Chapter 3 Learning and Development (PHR(r) Only) 53 Required Knowledge 55 Laws and Regulations 55 Learning and Development Theory 57 Techniques 59 Employee Retention Concepts and Applications 65 Exam Essentials 66 Responsibilities 67 Provide Consultation 67 Implement and Evaluate Career Development and Training Programs 68 Contribute to Succession Planning 70 Exam Essentials 71 Summary 71 Review Questions 73 Chapter 4 Total Rewards (PHR(r) Only) 75 Required Knowledge 77 Compliance 77 Plans and Policies 84 Methods 85 Exam Essentials 92 Responsibilities 93 Ensuring Compliance 93 Developing and Implementing Benefits Programs 94 Communication and Workforce Training 95 Managing Payroll Information 98 Exam Essentials 99 Summary 99 Review Questions 100 Chapter 5 Employee and Labor Relations 103 Required Knowledge 106 General Practices, Laws, and Procedures 107 Corporate Culture 115 Safe and Secure Workplace 119 Exam Essentials 125 Responsibilities 125 Legal Requirements 125 Fostering and Cultivating Strong Employee Relations 127 Implementing and Supporting Workplace Risk Management Programs 130 Managing Labor Relations 134 Exam Essentials 134 Summary 135 Review Questions 136 Part II SPHR(r) 141 Chapter 6 Leadership and Strategy 143 Required Knowledge 146 Mission, Vision, and Values 146 Strategic Planning Process 148 Business Elements of an Organization 152 Tools for Measuring, Evaluating, and Analysis 159 Exam Essentials 161 Responsibilities 162 Development of a Strategic Plan 162 Measuring and Evaluating Outcomes 168 Exam Essentials 172 Summary 173 Review Questions 174 Chapter 7 Talent Planning and Acquisition (SPHR(r) Only) 177 Required Knowledge 179 Planning 179 Selection and Retention 183 Due Diligence and Assessments 189 Exam Essentials 191 Responsibilities 191 Evaluate and Forecast Organizational Needs 192 Recruitment Strategies 193 Strategies for Engagement and Cultural Integration 196 Exam Essentials 198 Summary 199 Review Questions 200 Chapter 8 Learning and Development (SPHR(r) Only) 203 Required Knowledge 205 Training Program Design and Development 205 Training and Facilitation Techniques 210 Exam Essentials 217 Responsibilities 218 Develop and Evaluate Training Strategies 218 Succession Planning 219 Employee Retention Strategies and Practices 222 Exam Essentials 224 Summary 225 Review Questions 226 Chapter 9 Total Rewards (SPHR(r) Only) 229 Required Knowledge 231 Compensation Strategies and Philosophy 231 Methods 235 Benefit Program Strategies 238 Exam Essentials 241 Responsibilities 242 Conducting a Needs Assessment 242 Analyze and Evaluate Compensation Strategies 242 Analyze and Evaluate Benefit Strategies 245 Exam Essentials 248 Summary 248 Review Questions 250 Chapter 10 Employee Relations and Engagement 253 Required Knowledge 255 Employee Relations 256 Strategies for a Safe and Secure Workplace 261 Exam Essentials 266 Responsibilities 266 Engagement Strategies 267 Safety and Security Strategies 269 Effective Labor Strategies 274 Exam Essentials 278 Summary 278 Review Questions 280 Appendix Answers to Review Questions 283 Chapter 1: Business Management 284 Chapter 2: Talent Planning and Acquisition (PHR(r) Only) 285 Chapter 3: Learning and Development (PHR(r) Only) 286 Chapter 4: Total Rewards (PHR(r) Only) 287 Chapter 5: Employee and Labor Relations 288 Chapter 6: Leadership and Strategy 290 Chapter 7: Talent Planning and Acquisition (SPHR(r) Only) 291 Chapter 8: Learning and Development (SPHR(r) Only) 292 Chapter 9: Total Rewards (SPHR(r) Only) 294 Chapter 10: Employee Relations and Engagement 295 Index 297

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